Terms of Service

1. Acceptance of Terms

By installing, configuring, or otherwise using the Transit Ledger Google Workspace™ Add-on or web interface, you agree to comply with and be bound by these Terms of Service. If you do not agree, you are prohibited from utilizing the services.

2. Scope of Service, Processing Credits & Fair Billing

Transit Ledger provides automated, AI-powered financial document processing, multi-currency foreign exchange (FX) conversions (using integrated central bank and global exchange rate APIs), mathematical reconciliation, and dynamic organization into Google Drive™ and Google Sheets™.

• Unified Processing Credits: Platform usage is measured in Processing Credits:
  • Standard Document Processing (1 Credit): Processing a single vendor invoice, bill, or receipt (extracting header, totals, tax splits, and writing a single ledger row) consumes 1 Processing Credit.
  • Financial Statements & Itemized Invoices (3 Credits / Page): Multi-page bank statements, credit card statements, and granular multi-line itemized invoice breakdowns consume 3 Processing Credits per billable financial page.
  • Fair Billing Guarantee (0 Credits): Non-financial pages, fine-print legal disclosures, bank fee schedules, and non-billing spacer pages are automatically identified and waived at 0 credits.
• Safe Vault Archiving (Commute Plan): When statements are received on the Commute plan, original PDF files are preserved directly into the user's Google Drive™ under Statements / Unprocessed Statements (Commute Plan) at 0 credits. Full transaction extraction and spreadsheet reconciliation remain paused until the account upgrades to Express or higher. Safe Vault storage is subject to standard email attachment limits (15 MB) and platform fair-use quotas.
• Trial Plan Limits & Conditions: Trial access is provided strictly for temporary evaluation and testing purposes.
  • Trial usage is capped at a maximum of 50 lifetime processing credits.
  • The trial program is a discretionary privilege, not a right. Eagna-Smart Solutions, Inc. reserves the absolute right, at its sole discretion, to modify, suspend, restrict, terminate, or revoke trial access (or the trial program itself) for any specific user, group of users, or all users at any time, for any reason, without prior notice, explanation, or liability.
• Subscription Plan Quotas: Paid subscriptions are governed by the following monthly limits (resetting on the 1st of each calendar month):
  • Commute: Up to 250 Processing Credits per month (Invoices & Receipts; Safe Vault archiving for statements).
  • Express: Up to 1,250 Processing Credits per month (Includes Statement Mode & Itemized Invoices).
  • Transit: Up to 7,500 Processing Credits per month (Includes Statement Mode & Itemized Invoices).
  • Overdrive: Up to 20,000 Processing Credits per month (Includes Statement Mode & Itemized Invoices).
• Overage & Top-Up Packages: Users may purchase one-time volume packages (e.g., 1,000 credits) that do not reset with the monthly billing cycle, but expire exactly thirty (30) days from the purchase date if unused.
• Anti-Abuse Restrictions: Abuse, mass registration of burner accounts, quota pooling (such as connecting multiple trial accounts to a single Shared Drive™ or destination folder to aggregate processing capacity), or any other methods of circumventing trial limits via multiple Google accounts is strictly prohibited and constitutes a material breach of these Terms, resulting in immediate termination of service access.

3. License Grant, Professional Use & Google API Disclosure

• Software License & Restrictions: Eagna-Smart Solutions, Inc. grants you a personal, non-exclusive, non-transferable, revocable license to access and use Transit Ledger. You may not sublicense, resell, white-label, or redistribute the Transit Ledger software, APIs, or Google Workspace Add-ons as a stand-alone software product, nor reverse engineer the service.
• Authorized Professional & Multi-Client Bookkeeping: Legitimate bookkeepers, accounting firms, and professional consultants are explicitly permitted to use Transit Ledger across our multi-company features and subscription plans to process, organize, and reconcile receipts, invoices, and financial statements on behalf of their third-party clients, provided usage remains within the purchased plan quotas.
• Complete Customer Data Ownership: In alignment with our Zero-Retention architecture, you and your clients retain 100% exclusive ownership of all receipts, invoices, financial statements, Google Drive™ files, and Google Sheets™ ledgers created through the service. Transit Ledger does not retain your operational financial records on its servers and asserts no intellectual property claims over your spreadsheets or extracted data.
• Google API Limited Use Disclosure: Transit Ledger's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. For complete details on OAuth scopes, data access boundaries, and our zero-training AI privacy commitments, please review our Privacy Policy.

4. Account Management, Inactivity & Email Deliverability

You are solely responsible for securing your logged-in session. Transit Ledger utilizes AWS Cognito Google Federation for authentication.

• User-Initiated Deletion: You can permanently delete your account at any time via the User Dashboard "Delete Account" button (and revoke application permissions at any time via your Google Account Security settings). Deleting your account immediately and permanently purges your user profile, stored credentials, email routing aliases, and configuration records from our active systems, while short-term automated system diagnostics expire on their standard 90-day cloud lifecycle.
• Subscription Billing, Cancellation, & Termination:
  • User Cancellation: You may cancel your subscription at any time via your Stripe Billing Portal. Upon cancellation, your access will continue until the end of your current paid billing cycle, after which your subscription will not renew.
  • Termination by Us (For Convenience): We reserve the right to terminate your subscription or access to the service for convenience at any time by providing thirty (30) days' notice or by issuing a pro-rata refund of any prepaid, unused subscription fees for the remaining portion of your current billing period.
  • Termination by Us (For Cause): We may suspend or terminate your account immediately, without notice and without refund or liability, if you violate these Terms (including payment failures, anti-abuse violations, or unauthorized use).
• Email Deliverability Requirements: To use the service, you must maintain a valid, active Google email address capable of receiving system transactional emails (processing alerts, overage notifications, and billing receipts).
  • If emails sent to your address permanently bounce, or if you report any transactional platform notification as spam/junk, Eagna-Smart Solutions, Inc. reserves the right to immediately suppress outbound email alerts, lock access to your Stripe billing portal, and suspend auto-renewal of your active subscription to prevent billing disputes.
  • Deliverability issues must be resolved and verified through the in-app verification flow to restore full service.
• Inactive Account Cleanup Policy: Trial or downgraded accounts that register zero activity (no user logins, document uploads, or API calls) for twelve (12) consecutive months are considered abandoned and are subject to deletion.
  • We will send a warning email notification thirty (30) days prior to deletion (at Month 11) to give you an opportunity to keep the account active by simply logging in.
  • Upon permanent cleanup at Month 12, all dashboard configuration parameters, settings, and quotas are deleted.
  • Google Drive™ Safety: This account deletion and cleanup policy does not affect your Google Drive™. We will never delete or alter any files, folders, or spreadsheets stored on your Google Drive™ during this cleanup process. All documents, receipts, statements, and ledgers created by Transit Ledger on your Google Drive™ remain completely safe, untouched, and under your exclusive control.

5. Limitation of Liability, Accounting Disclaimer & Cap on Liability

Transit Ledger is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.

• Accounting & Bookkeeping Disclaimer: Transit Ledger provides automated mathematical verification and reconciliation indicators ($0.00 variance checks) as an administrative productivity aid. Transit Ledger is not a chartered accounting firm, certified public accountant (CPA), or financial advisor. Users remain solely responsible for reviewing spreadsheet outputs, verifying tax filings, and confirming the accuracy of extracted line items prior to filing returns with tax authorities (including the CRA and IRS).
• No Financial or Tax Liability: We do not guarantee 100% accuracy in AI document extraction, categorization, or tax calculations, as results are generated dynamically using AI models. You are solely responsible for auditing, verifying, and reconciling all financial spreadsheets. Transit Ledger is not responsible for any tax filing errors, audits, penalties, or financial discrepancies.
• Limitation of Damages: In no event shall Eagna-Smart Solutions, Inc., its developers, or its holding entities be liable for any indirect, incidental, special, or consequential damages resulting from connection issues, data loss, or service outages.
• Liability Cap: To the maximum extent permitted by law, Eagna-Smart Solutions, Inc.'s total cumulative liability to you for any and all claims arising out of or related to your use of the services shall be strictly capped at the total amount you actually paid to Eagna-Smart Solutions, Inc. in the preceding twelve (12) months, or fifty dollars ($50.00 CAD), whichever is greater.

6. Severability

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary such that the remaining provisions of the Terms of Service will continue in full force and effect.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days' notice on our website or via email before any new terms take effect. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

8. Governing Law

These terms are governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein. Any disputes arising from these services shall be subject to the exclusive jurisdiction of the courts of Manitoba.

9. Contact Information

If you have any questions regarding these Terms of Service or require support, please visit our Support Page or contact us directly via email at support@transit-ledger.com.